The Value of Exceptional Customer Service: Techniques for Promoting Customer Loyalty. This seminar will teach you and your employees the value of exceptional customer service. Attendees will learn the importance of a positive attitude, extra attentiveness to customers, and customer-friendly language. Techniques for dealing effectively with customer complaints and problems will be presented. Finally, employees will learn how to build rapport with customers, use and interpret non-verbal communication, and provide quality customer service over the telephone and through e-mail. YOU WILL LEARN:
The Value of Exceptional Customer Service
Customer Service Skills
Our speaker is Lauri Brown, an instructor at Vermont Panurgy. She was raised in the hotel industry by parents who placed a high value on quality customer service. As an adult, Lauri began her career with a business degree and an entry-level position with The Flatley Company in the greater Boston area. After three promotions, Lauri returned to Vermont and earned a second degree in Social Relations, inspired to shift her focus to the growing hospitality-model healthcare industry. Twenty years later, as her parents began their own aging process, Lauri left her position as an Executive Director of a successful senior-living community to help meet their growing needs. While spending time with her parents was her top priority, Lauri was driven to create a part-time career for herself doing what she had become most passionate about: developing her employees to their full potential. In 2014, Lauri earned her Master’s degree in Education and has since provided Professional Development and Corporate trainings through Vermont Panurgy.
Wednesday, May. 3012:00 pm - 1:30 pm